1. Information We Collect
We collect the following types of information:
a. Personal Information
When you interact with CITS, we may collect personal information, such as:
- Name
- Email address
- Phone number
- Company name
- Billing and payment information
- IP address and location data
- Any other information voluntarily provided through forms or direct communication
b. Technical Information
We may automatically collect certain information when you visit our website or use our services, including:
- Device and browser information
- Internet Protocol (IP) address
- Cookies and similar tracking technologies
- Website usage statistics, such as pages viewed and time spent on the site
2. How We Use Your Information
CITS uses the information collected for the following purposes:
- Service Delivery: To provide, maintain, and improve our IT services and solutions.
- Customer Support: To respond to inquiries, support requests, and provide technical assistance.
- Billing and Payments: To process payments and manage billing accounts.
- Marketing and Communications: To send you promotional materials, newsletters, or service-related updates, with your consent.
- Compliance and Legal Obligations: To comply with legal and regulatory requirements, including fraud prevention.
- Website Improvement: To analyze user behavior and improve our website’s functionality, user experience, and security.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your data in the following circumstances:
- Service Providers: We may share information with third-party service providers who assist us in delivering our services (e.g., payment processors, cloud service providers).
- Legal Obligations: If required by law, we may disclose your information to comply with legal processes, enforce our terms, or protect the rights, privacy, safety, or property of CITS and its users.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once information is no longer needed, we will securely delete or anonymize it.
5. Cookies and Tracking Technologies
CITS uses cookies and similar tracking technologies to enhance user experience, analyze trends, and collect usage data. You can control cookie preferences through your browser settings, but please note that disabling cookies may impact the functionality of our website.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.
7. Your Rights
You have the following rights regarding your personal data:
- Access and Correction: You may request access to, correction, or update of your personal information.
- Data Portability: You have the right to request a copy of your personal data in a structured, commonly used format.
- Deletion: You may request that we delete your personal data, subject to certain legal obligations.
- Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in emails or contacting us directly.
To exercise any of these rights, please contact us at [email address].
8. Third-Party Links
Our website may contain links to third-party websites. CITS is not responsible for the privacy practices or content of these external sites. We encourage users to read the privacy policies of any third-party websites they visit.
9. Changes to this Privacy Policy
CITS may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Effective Date" at the top of this policy. Continued use of our services after changes are made signifies your acceptance of the updated Privacy Policy.
