The CITS Restaurant Management System (RMS) is a cloud-based and on-premise solution designed to optimize restaurant operations, improve customer service, and maximize profitability. Whether you run a single restaurant, a café, or a chain, our software ensures seamless order management, billing, and inventory control while enhancing customer satisfaction.

Key Features & Benefits

1. Table & Order Management

• Efficient table reservations & walk-in management
• Real-time order tracking & kitchen display system integration
• Modify, split, or merge orders as per customer requests
• Supports dine-in, takeaway, and online orders

2. Billing & Payment Processing

• Generate bills in multiple currencies & languages
• Accept various payment modes (cash, credit card, digital wallets)
• Integrated with popular payment gateways
• Apply discounts, taxes, and service charges automatically

3. Inventory & Stock Management

• Track raw materials, ingredients, and stock levels in real time
• Set alerts for low stock & manage supplier orders
• Reduce wastage with detailed usage reports
• Automate purchase orders for recurring supplies

4. Employee & Shift Management

• Assign roles and control staff access based on responsibilities
• Monitor employee attendance, shifts, and performance
• Manage payroll and incentives for staff efficiency

5. Customer Relationship Management (CRM)

• Maintain a customer database with preferences & order history
• Run loyalty programs, discounts, and membership offers
• Send personalized SMS & email promotions
• Collect customer feedback for continuous improvement

6. Kitchen Display System (KDS) Integration

• Real-time order display in the kitchen for faster preparation
• Prioritize orders based on dine-in, takeaway, or delivery
• Reduce miscommunication between staff and kitchen teams

7. Reporting & Analytics

• Generate detailed reports on sales, expenses, and profits
• Track best-selling items, peak hours, and customer preferences
• Monitor restaurant performance with real-time data insights

8. Security & Multi-Location Support

• Role-based access control to restrict sensitive data
• Cloud-based data security for safe transactions
• Centralized management for multi-location restaurant chains

Third-Party Integrations

CITS RMS integrates with 600+ third-party applications, including:

• POS Systems for seamless order processing
• Payment Gateways for secure transactions
• Online Food Delivery Platforms (Swiggy, Zomato, UberEats)
• Accounting Software for automated financial tracking
• Customer Feedback & Review Management Tools

Why Choose CITS RMS?

✅ All-in-One Solution – A complete restaurant management system
✅ 24/7 Support – Live chat, phone & email assistance
✅ Cloud-Based & Secure – Access your restaurant data from anywhere
✅ Customizable & Scalable – Tailored solutions for small cafés to large restaurant chains
✅ Multi-Language & Multi-Currency Support – Perfect for global operations

Take control of your restaurant operations with CITS RMS. Contact us today for a free demo! 🚀